This is the general approach. The proposal or agreement for your project contains the binding terms.
Last updated 7 November 2026
Scope
AFTERHOURS primarily provides customised creative, design, development, automation and digital production services. These services may involve project-specific planning, reserved time, bespoke work, third-party licences and staged deliverables.
This policy explains the general approach to project changes and cancellations. The proposal, statement of work or service agreement accepted for a particular project will contain the binding project-specific payment, cancellation, rescheduling and refund terms. If that agreement differs from this general policy, the project agreement will govern to the extent of the difference, subject to applicable law.
Before a project begins
An enquiry or quotation request does not create a paid project. Work begins after the relevant scope and commercial terms have been accepted and any agreed starting payment or prerequisite has been satisfied.
Client-requested cancellation
If a client wishes to cancel a project, the client should send a written request to the project contact or to afterhourscompile@gmail.com.
The parties will review the project status and settle amounts in accordance with the signed project agreement. This may include fees for work completed up to the effective cancellation date and third-party costs or commitments that were approved or are non-cancellable.
Any unearned balance remaining after the agreed settlement will be handled under the project agreement and applicable law. A deposit or advance will not be described as automatically non-refundable unless that treatment was clearly disclosed and accepted in the applicable agreement and is lawful.
Changes, pauses and rescheduling
A request to pause, reschedule or materially change a project may affect availability, milestones, resources and costs. We will discuss the effect with the client and document any revised scope, timeline or fees in writing.
Work not started or delayed by AFTERHOURS
If AFTERHOURS cannot begin or continue an agreed project for reasons within our control, we will communicate with the client and follow the remedies, revised timetable or refund arrangement in the project agreement and applicable law.
Third-party costs
Approved costs for third-party software, licences, domains, hosting, stock assets, external specialists or other services may be non-recoverable once incurred or committed. The relevant proposal should identify such costs and explain how they will be treated on cancellation.
Refund processing
Where a refund is due, it will be processed using the original payment method where reasonably possible, or another mutually agreed lawful method. The timing will be communicated to the client and will comply with applicable law and payment-provider requirements.
Statutory rights
Nothing in this policy removes a consumer’s statutory rights or prevents a claim or remedy available under applicable law.
Contact
For cancellation or refund requests, email afterhourscompile@gmail.com and include the project reference, if available.
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